At m998, we take the privacy and security of your personal information seriously. This Privacy Policy explains what data we collect from you when you use the m998 platform, why we collect it, how it is stored and processed, who it may be shared with, and what rights you have over your own information. We encourage all players — particularly those joining us from Karachi, Lahore, Islamabad, and across Pakistan — to read this document carefully before registering an account.
Six core privacy commitments that govern how m998 handles every piece of information associated with your account and activity.
All personal data held in m998's systems is stored using industry-standard AES-256 encryption at rest. Payment credentials are tokenised and never stored in raw form on our servers. Your CNIC and KYC documents are held in an isolated secure document vault with access logged and audited.
m998 does not sell, rent, or auction your personal data to third-party marketers or data brokers under any circumstances. Data shared with third parties is limited strictly to what is necessary for operating the platform — such as payment processors, game providers, and regulatory compliance partners.
The m998 platform enforces HTTPS with TLS 1.2 or higher for all data in transit between your device and our servers. This ensures your login credentials, payment details, and account information cannot be intercepted by third parties while in transit across Pakistan's mobile and broadband networks.
You have the right to access, correct, and request deletion of your personal data at any time by contacting m998's support team. Account closure requests include data deletion options subject to our legal retention obligations under anti-money laundering and gaming regulatory requirements.
m998 sends promotional communications only to players who have not opted out. You can unsubscribe from marketing emails or SMS notifications at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional or regulatory communications related to your account.
m998's data practices are designed to comply with its international gaming licensing obligations, which include data protection requirements. Where Pakistani players' data is processed, m998 applies equivalent protections consistent with internationally recognised data protection principles including purpose limitation and data minimisation.
m998 is Pakistan's premier online gaming and sports betting platform, accessible at m998.ws. The platform offers a comprehensive range of gaming products including cricket betting, live dealer casino games, slots, jackpot bingo, and fishing games, all denominated in Pakistani Rupees (PKR) and accessible via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard.
For the purposes of this Privacy Policy, m998 is the data controller responsible for the personal information collected from players and website visitors. When this Policy refers to "m998", "we", "us", or "our", it means the m998 platform and its operating entity responsible for delivering gaming services under international gaming licensing standards.
This Privacy Policy applies to all personal data collected through the m998 website at m998.ws, any mobile-optimised version of the platform, and any communications between you and m998 via email, live chat, or other support channels. It applies to all registered players, prospective players who browse the site, and any other individuals whose data m998 processes in connection with the platform.
Key point: m998 is committed to handling your personal data responsibly, transparently, and securely. If you have any questions about this Policy, contact our support team at [email protected] before registering.
m998 collects personal data that is necessary to operate the platform, verify player identity, process transactions, comply with regulatory obligations, and provide a personalised gaming experience. The categories of personal data we collect are set out below.
m998 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where CNIC photographs are submitted for KYC purposes, in which case those images are treated with the highest level of data protection controls.
m998 collects personal data through several distinct channels and mechanisms:
The majority of data m998 holds about you is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawal requests, when contacting customer support, and when participating in promotions or surveys. You are always informed at the point of collection what data is required and why.
When you access the m998 platform, certain technical data is collected automatically via server logs, cookies, and similar technologies. This includes your IP address, device information, browser type, and session data. This automatic collection is essential for the platform to function correctly, to detect fraudulent access, and to maintain session security.
m998 may receive supplementary data about you from third-party partners in the following circumstances:
m998 processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use the data categories described in Section 2.
| Purpose | Data Categories Used | Notes |
|---|---|---|
| Account registration and management | Identity, contact, authentication data | Required to create and maintain your m998 account |
| KYC identity verification | CNIC documentation, date of birth, name | Mandatory under our licensing obligations; required before withdrawal |
| Payment processing | Financial and transaction data | Required to credit deposits and process withdrawal requests |
| Fraud prevention and security | Technical, identity, and financial data | Protects the platform and all players from fraudulent activity |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data | Legal obligation under gaming licensing requirements |
| Responsible gaming monitoring | Gaming activity, responsible gaming tool settings | To identify players who may need support and to apply protective measures |
| Customer support | Communications data, account data | To resolve complaints, disputes, and general inquiries |
| Personalisation and product improvement | Gaming activity, technical data | To improve user experience; processed in aggregated or anonymised form where possible |
| Marketing communications | Contact information, gaming preferences | Only where you have not opted out; opt-out available at any time |
| Legal and regulatory compliance | All categories as required | To comply with court orders, regulatory requests, and legal obligations |
m998 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
m998 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, m998 shares necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard as applicable to your chosen payment method. These providers are bound by their own regulatory obligations and data protection standards.
Game studios including Evolution Gaming, Pragmatic Play, and other certified providers receive session data necessary to deliver their games through the m998 platform. This data is limited to session identifiers, stake values, and game outcomes. These providers operate under gaming regulatory approvals and are contractually restricted in how they may use the data shared with them.
Where m998 uses third-party KYC or AML screening services, your identity data and transaction information may be shared with those providers to the minimum extent necessary to complete the verification or screening process.
m998 may disclose your personal data to gaming regulatory authorities, financial intelligence units, tax authorities, or law enforcement agencies where required to do so by law, court order, or a valid regulatory direction. In such cases, m998 will comply with the relevant legal requirement and, where legally permitted, will notify you of the disclosure.
In the event that m998's operating business or assets are subject to a merger, acquisition, or sale, player data may be transferred to the successor entity as part of that transaction. Affected players will be notified in advance where reasonably practicable, and the successor entity will be required to honour this Privacy Policy or provide players with reasonable notice of any changes.
Important: m998 requires all third parties to whom player data is disclosed to maintain appropriate technical and organisational security measures and to process the data only for the specified purpose. We do not allow our third-party service providers to use your data for their own unrelated marketing purposes.
m998 uses cookies and similar tracking technologies to operate the platform, personalise your experience, maintain session security, and gather analytical data to improve our services. The following categories of cookies are used on the m998 platform:
You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the m998 platform. Blocking analytical or functional cookies will not prevent you from playing but may reduce the personalisation and performance of your experience.
m998 retains your personal data only for as long as is necessary for the purposes described in this Policy, subject to any longer retention periods required by our legal and regulatory obligations. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or permanently anonymised in accordance with m998's data disposal procedures.
m998 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes the following measures:
While m998 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You should take steps to protect your own account security by using a strong, unique password and enabling two-factor authentication where available. Contact us immediately at [email protected] if you suspect your account has been compromised.
As a player on the m998 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific request.
m998 will respond to all valid data rights requests within 30 days. Where a request is complex or where a large volume of requests are received simultaneously, we may extend this period by a further 30 days with prior notice.
How to submit a request: Email [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of your request. We may ask you to verify your identity before processing the request.
The m998 platform is strictly intended for adults aged 21 years and above. m998 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the m998 platform or submit any personal data to us.
If m998 becomes aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. All deposits associated with underage accounts will be returned to the originating payment method following completion of necessary verification checks.
If you are a parent or guardian and believe your child may have registered on the m998 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
m998 operates under international gaming licensing standards, and some of the third-party service providers we use — including game studios, payment processors, and KYC verification providers — may be located in or process data in countries outside Pakistan. Where such international data transfers occur, m998 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.
These safeguards may include contractual data protection clauses with the relevant third-party provider, transfers only to providers who are themselves subject to recognised data protection regimes, or other appropriate mechanisms consistent with internationally accepted data protection standards.
By registering and using the m998 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan for the purposes described in this Policy, subject to the safeguards described above.
The m998 platform does not contain links to external third-party websites as a general matter. However, if any such links are present in specific promotional contexts, m998 is not responsible for the privacy practices or content of those external websites. This Privacy Policy applies solely to data collected through the m998 platform at m998.ws. We encourage you to review the privacy policies of any third-party websites you visit independently of the m998 platform.
m998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. When material changes are made, m998 will notify registered players via the email address associated with their account prior to the changes taking effect, and will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how m998 is protecting your personal data. Continued use of the m998 platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or m998's handling of your personal data, please contact our data support team through the following channel:
When contacting us about a data rights request, please include your registered account username, your full name as registered on the account, and a clear description of your request or concern. This helps us locate your records accurately and respond efficiently.
For responsible gaming concerns, please visit our Responsible Gaming page, which sets out the tools and resources available to help you manage your gaming activity safely.
Your data is protected, your identity is secure, and your privacy is our priority. Join Pakistan's leading gaming platform today — cricket betting, live casino, slots, and more, all in PKR. Players must be 21 or older.
21+ m998 is strictly for players aged 21 and above. Gambling can be addictive — please play responsibly and within your means. For help, visit Responsible Gaming.